Privacy Policy
Last updated: December 16, 2025
1. Introduction
DOT t/a Orbit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our mobile application and services.
2. Information We Collect
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us.
- User Profile: Name, email, phone number, and profile picture.
- Vehicle Information: For drivers, we collect vehicle make, model, year, color, and license plate.
- Docs: Driver license, vehicle registration, and insurance.
3. Usage of Location Information
Passenger Location: We collect your precise or approximate location data to facilitate rides, calculate fares, and provide safety features.
Driver Location (Background): We collect drivers' precise location data even when the app is running in the background (app open but not on screen) or when the app is closed, to enable ride dispatching, safety monitoring, and ride tracking for passengers.
4. How We Use Your Information
- To provide, maintain, and improve our services.
- To facilitate payments and fare negotiations.
- To enhance the safety and security of our users and services.
- To send you updates, security alerts, and support messages.
5. Data Sharing
We may share your information with other users (e.g., sharing Driver name/vehicle with Passenger) specifically to provide the requested service.
6. Data Deletion
You have the right to request deletion of your account at any time. You can do this via the "Delete Account" feature in the app settings. For detailed, step-by-step instructions on how to delete your account, please visit our Account Deletion Page.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@dots.co.zw.